Alarm Response

Depending upon the zone triggered, number and sequence of zones, time of day, and other factors, the monitoring center can automatically initiate various actions. They might be instructed to call the ambulance, fire department or police department immediately, or to first call the protected premises or property manager to try to determine if the alarm is genuine. They could also start calling a list of phone numbers provided by the customer to contact someone to go check on the protected premises. Some zones may trigger a call to the local heating oil company to go check on the system, or a call to the owner with details of which room may be getting flooded. Some alarm systems are tied to video surveillance systems so that current video of the intrusion area can be instantly displayed on a remote monitor, not to mention recorded.